Webinar: Make matches that last: Balancing trust and CX for stronger, safer connections
30 April 2025 | 2:00pm to 3:00pm BST | Online | Book your place here
Join us for Transunion’s “Make matches that last: Balancing trust and CX for stronger, safer connections” webinar hosted by ODDA on 30th April 2025 featuring, Matt Richardson and Chad Reimers. Explore key themes in building consumer trust, maintaining a seamless user experience while effectively managing risk in the online dating space. This session will feature real world case studies providing practical knowledge and interactive discussion for all participants.
Key takeaways from this session:
Learn how to build trust and enhance your online member experience.
Discover how to combat fraud and impersonation risks in the online dating industry.
Gain insights from real-world fraud prevention success stories from industry experts.
Presenters
Chad Reimers – General Manager of Fraud and ID (TransUnion, UK)
Having previously worked for TransUnion in Africa, Chad joined TransUnion in the UK in 2020 as market planning and strategy director, before being appointed as general manager of fraud and ID in 2023. His key responsibilities include go-to-market strategy, pre-sales and consulting activity, development of product roadmaps and strategic plans. Additionally, Chad consolidates industry trends and insights to bring the best of TransUnion’s unique data, solutions and technology to a diversified client base. Prior to TransUnion, Chad worked within Accenture South Africa’s strategy practice in a range of consulting and finance roles in the United Kingdom and Australia. Chad holds an MBA as well as a Bachelor of Commerce/Arts and was recently awarded a Chartered Accountant Fellowship (CAANZ).
Matt Richardson – Senior Fraud Specialist (TransUnion, UK)
With 12-year career spanning fraud prevention solutions, Matt Richardson is a Senior Fraud Specialist at TransUnion UK. For the past 5 years, he has worked with organisations across TransUnion’s FinTech vertical, helping clients to successfully navigate the requirements and challenges of identity verification, AML and fraud prevention. Matt is an advocate for using data alongside technology to improve and enhance digital onboarding journeys, having worked with numerous clients to curate layered fraud prevention solutions that are both secure and friction-right.
Tickets are free and open to non-members. All registered attendees will have access to a recording of this webinar.
